Sales Conditions
PURCHASE PROCESS
- Products showing their price per m² are sold by boxes, and one box is not always equal to one square meter. Quantities are rounded to full boxes during the purchase process.
- The technical specifications of each product are shown on the product sheet.
- For questions about the process, you can contact us by phone or WhatsApp at +34 647 145 062 or by email at [email protected]
- Availability: all our products are usually in stock, but some items may be temporarily out of stock. It is recommended to check availability on the product sheet and, in case of doubt, contact customer service.
DELIVERY TIMES
- Delivery times vary by product. Each product sheet shows the estimated delivery time.
- Delivery times are approximate and ultimately depend on the logistics management of the carrier and coordination with the customer.
- During Christmas (December 24 to January 7) and August, delivery times may be extended due to logistics staff holidays.
ORDER RECEIPT
- The transport company must arrange the delivery time with the customer.
- Orders are delivered by platform truck with a pallet jack. They will be delivered at street level, as close to the entrance as possible.
- Upon receiving the order, check that the material has arrived correctly. Inspect the pallet for any damage. It is very important to take photos of the pallet before unpacking and of any defects found. Any incident should be noted on the delivery slip to process the claim.
- It is highly recommended to take photos or videos of the order at the time of delivery, even if it appears in good condition, as handling during transport may cause damage. This will help in any future claim process if needed.
SHIPPING INCIDENTS
- In case of breakage or damage during transport, it must be noted on the delivery slip at the time of receipt. If the damage is significant, it is recommended to refuse the goods. Ceramic Connection will immediately send a replacement.
- The goods must be checked before handling. You have 48 hours to report hidden damage caused during transport.
- Photos or videos of the issue must be provided before any handling.
- Once the claim is processed, if applicable, Ceramic Connection will arrange collection with the transport company.