3. How We Collect Your Personal Data
3.2 Collected through Technologies or Automated Interactions
3.3 Collected through Third Parties
3.4 Collected through Your Device and Usage
3.5 Collected through Third-Party Sources
5. Purposes and Legal Bases for Personal Data Processing
6. Disclosure of Data to Third Parties
6.2 Service Providers and Other Third Parties
7. Transfer and International Data Storage
8. Data Retention and Deletion
12. Your Data Protection Rights
12.2 How to Exercise Your Rights
14.2 Call Us or Send an Email:
Website Privacy Policy
1. Introduction
At CERAMIC CONNECTION SHOP S.L. (hereinafter referred to as "CERAMIC CONNECTION," "we," "us," "our," or the "Company"), we value your privacy and the importance of safeguarding your data. This Privacy Policy (the "Policy") describes our privacy practices for the activities outlined below. In accordance with your rights, we inform you about how we collect, store, access, and process information related to individuals. In this Policy, "Personal Data" refers to any information that, alone or in combination with other available information, can identify or make an individual identifiable.
We are committed to protecting your privacy in accordance with the highest level of privacy regulation. As such, we adhere to obligations under the following regulations:
· Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals concerning the processing of personal data and on the free movement of such data (GDPR).
· Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, developed in Spain (LOPD/GDD).
· Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, developed in Spain (LSSICE)
1.1 Scope
This Policy applies to the websites, domains, applications, services, and products of CERAMIC CONNECTION SHOP S.L..
This Policy does not apply to third-party applications, websites, products, services, or platforms that may be accessed through links we provide. Those sites are owned and operated independently of us and have their own independent privacy and data collection practices. Any personal data you provide to those third-party websites, applications, products, services, or platforms will be governed by the third party's privacy policy. We cannot accept responsibility for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.
1.2 Processing Activities
This Policy applies when you interact with us by performing any of the following actions:
· Registering and/or using our website, application, platform, and services as an authorized user
· Visiting any of our websites, applications, platforms, and services that have a link to this Privacy Policy.
· Making purchases on our website.
· Contacting us through the website's contact form.
1.3 Data Controller Identity
The data controller for the personal data collected on this website, application, and/or service is CERAMIC CONNECTION SHOP S.L., with VAT number V44539419 and registered in the Mercantile Registry of Castellón with the following registration details: Volume 1815, Book 1375, Folio 28, Section 8, Sheet CS 43072, I/A 1 (5.05.20).
You can find our contact details in the "Contact Us" section of this Privacy Policy
2. Personal Data We Collect
When you make a purchase or attempt to do so, use our services and/or features, we collect the following types of personal data:
· User Account Information: Name, email address, and password
· Billing Information: First and last name, NIF/NIE number, billing address, phone number.
· Shipping Information: Destination address
· Payment Data: Credit card information, debit card information, bank account number, or other payment method.
· Proof of Acceptance and Agreement to the Website Privacy Policy and Purchase Terms and Conditions
· Proof of Acceptance or Rejection of Advertising and Offers Delivery
When you use any of our contact forms, we collect the following types of personal data:
· Identification and Contact Information requested in the form (usually, name, last name, profession, city, phone, and email address)
· Information about the request made through the form (inquiry, information request, support request, etc.)
· Information contained in any document voluntarily attached to the contact form.
· Proof of Acceptance and Agreement to the Website Privacy Policy.
· Proof of Acceptance or Rejection of Advertising and Offers Delivery
When you use our contact form for professionals, we collect the following types of personal data:
· Type of professional or business activity
· Business name / First and last name
· CIF/NIF (Tax Identification Number)
· Postal address
· Postal code
· City
· Province
· Email address
· Phone number
· Contact person's name
· Commercial website URL
· Proof of Acceptance and Agreement to the Website Privacy Policy
· Proof of Acceptance or Rejection of Advertising and Offers Delivery
When you leave comments on our website:
· Username
· Comment made
3. How We Collect Your Personal Data
We collect personal data from the following sources:
3.1 Provided Directly by You
You may provide us with your user account information, payment information, financial information, demographic data, purchase information, content, comments, product/service information by:
· Creating a user account or purchasing products/services on our website.
· Using our products or services
· Creating content through our products or services
· Expressing interest in our products or services
· Subscribing to our newsletter
· Completing a voluntary survey
· Contacting us for an inquiry, support request, or reporting an issue (via phone, email, social media, or messaging service)
· Logging into our website through social media or third-party applications
3.2 Collected Through Technologies or Automated Interactions
As you interact with our website and/or applications, we may automatically collect the following types of data (in the same ways as described above):
· Device/equipment data
· Use information about your actions and browsing patterns
· Contact data in cases where tasks are carried out through our website but remain incomplete, such as incomplete orders or abandoned carts.
We collect this data using cookies, server logs, and other similar technologies. Refer to our Cookie Policy section (https://ceramicconnection.com/en/contenido/cookies-policy) for more information.
3.3 Collected Through Third Parties
We may receive personal data about you from various third parties, including:
· User account information and payment details from another person when they purchase a gift for you on our website
· Device and usage data from third parties, including analytics providers like Google Analytics
· User account information and payment data from social media platforms or other third-party services when you log into our website using those means
· User account information and payment data from third parties who share information due to legal obligations related to fraud prevention, detection, and credit risk reduction
· User account information, payment data, and financial information from technical, payment, and delivery service providers.
In cases where you provide us or our service providers with any personal data related to third parties, you declare that you have authorization to do so and acknowledge that it will be used in accordance with this Privacy Policy. If you believe that your personal data has been provided incorrectly or to exercise your rights related to your personal data, please contact us using the information provided in the "Contact Us" section.
3.4 Collected Through Your Device and Usage
When you visit our website, we automatically collect and store information about your visit using browser cookies (files we send to your computer) or similar technology. You can instruct your browser to reject all cookies (except those essential for the technical operation of the website and/or application) or configure which types of cookies are allowed to be sent. The help function in most browsers will provide information on how to accept cookies, disable cookies, or notify you when you receive a new cookie. You can also configure our use of cookies through the cookie settings option we provide on our website and/or applications. If you do not accept cookies, you may not be able to use some features of our website, services, and/or applications. For more information, refer to our Cookie Policy (https://ceramicconnection.com/en/contenido/cookies-policy).
3.5 Collected Through Third Parties
We may receive your personal data from third parties, such as companies subscribed to CERAMIC CONNECTION SHOP S.L. services, partners, and other sources. We do not collect this personal data ourselves; it has been collected by that third party and is subject to their own data collection and privacy policies independent of the respective third party. We have no control or information about how these third parties handle your personal data. As always, you have the right to review and rectify that information. If you have any questions in this regard, you should first contact the respective third party for more information about your personal data. When that third party does not respond to your rights, you can contact the Delegate or Data Protection Officer of CERAMIC CONNECTION SHOP S.L. using the information in the "Contact Us" section.
Our websites, applications, and/or services may contain links to other third-party websites, applications, and/or services. The information usage practices of these third parties, or of the social media services that host our corporate pages or social media, are governed by the privacy statements of those third parties, which you should review to better understand the privacy practices of such third parties.
4. Cookies
Our website uses cookies. Please refer to our Cookie Policy for more information at https://ceramicconnection.com/en/contenido/cookies-policy
5. Purposes and Legal Bases for the Processing of Personal Date
We collect and use personal data based on the contractual relationship formed when creating a user account or making purchases on our website. This user account registration allows you to manage your private profile, where you can modify your personal data, contact information, and billing details, and review all your transactions and purchases made through the website.
We also need to process your personal data to fulfil our legal obligations in tax matters and in the fight against fraud.
When we send you advertising or you subscribe to our newsletter, we do so because you have given us your prior consent, either in the user registration form, during the purchase process, when you send us a contact form, or through a similar procedure.
For all these contractual reasons, if you do not read and accept our Privacy Policy, some of our services may not be available to you.
6. Disclosure of Data to Third Parties
We will share your personal data with third parties only in the ways established in this Privacy Policy or as established at the time the Personal Data is collected.
6.1 Legal Requirements
We may also use or disclose your personal data to fulfil a legal obligation, in connection with a request from a public or governmental authority, or in connection with legal proceedings, to prevent loss of life or injury, or to protect our rights or property.
Whenever possible and practical, we will inform you in advance about such communication.
6.2 Service Providers and Other Third Parties
We may use an external service provider, independent contractors, agencies, or consultants to deliver and help improve our products and services. Under such circumstances, we may share your personal data with these types of entities, as well as marketing agencies, database service providers, backup and disaster recovery service providers, email service providers, server hosting service providers, and others, to maintain and improve our products and services. If you would like more information about the recipients of your Personal Data, please contact us using the information in the "Contact Us" section.
7. International Data Transfer and Storage
Whenever possible, we store and process data on servers within the geographical region of the European Economic Area or in countries authorized by the European Data Protection Commission, so we do not make international transfers to third countries or organizations outside the EEA.
8. Retention and Deletion of Data
We will only retain your personal data for as long as necessary for the purpose for which it was collected, as long as you maintain a contractual relationship with us, or until you request its deletion, provided that legal responsibilities attributable to our entity exist.
When the data is no longer necessary, we will delete it from our systems and/or take measures to anonymize it so that you cannot be identified or associated with such data.
9. Merger or Acquisition
In the event that we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different Privacy Policy. Under certain circumstances, we may be required to disclose your personal information if required by law or in response to valid requests from public authorities (e.g., a court or government agency).
10. Data Security
We have appropriate technical and organizational measures in place for security to protect your personal data from loss, accidental unauthorized access, alteration, or disclosure.
The communication between your browser and our website, application, and/or services uses an encrypted secure communication connection.
We require any third party subcontracted to process your personal data on our behalf to have security measures in place to protect your data and handle it in accordance with the law.
In any case, we implement security measures of the following nature:
a. Pseudonymization and encryption of sensitive personal data
b. Ability to ensure the permanent confidentiality, integrity, availability, and resilience of processing systems and services
c. Ability to restore the availability and access to personal data quickly in the event of a physical or technical incident.
d. Regular verification, assessment, and evaluation processes of the effectiveness of technical and organizational measures to ensure the security of processing.
In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when there is a legal obligation to do so.
11. Children's Privacy
We do not knowingly collect or process personal data from children under 14 years of age
12. Your Data Protection Rights
12.1 What are Your Rights
In accordance with the European Data Protection Regulation, you have the following rights:
· Right of Access. You have the right to know if we are processing your personal data and to request a copy of the personal data we are processing about you.
· Right of Rectification. You have the right to have incomplete or inaccurate personal data we process about you corrected.
· Right to Erasure ("Right to be Forgotten"). You have the right to request the deletion of personal data we process about you, unless we need to retain such data to comply with a legal obligation or to establish, exercise, or defend legal claims.
· Right to Restriction of Processing. You have the right to restrict our processing of your personal data in certain circumstances. In such cases, we will not process your data for any purpose other than storage.
· Right to Data Portability. You have the right to obtain the personal data we hold about you in a structured electronic format (where technically possible) and to transmit such personal data to another data controller, provided it is:
o Personal data you provided to us
o Processed based on your consent or the performance of a contract or subscription to a service.
· Right to Opt-Out. You have the right to opt-out of the processing of your personal data for:
o Targeted advertising
o Sale of personal data
o Profiling that produces legal or similarly significant effects concerning you
· Right to Object. When the processing of your data is based on a legal obligation or our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will comply with your request unless we have compelling legitimate grounds for the processing that override your interests and rights, or if we need to continue processing your personal data for the establishment, exercise, or defense of legal claims.
· Right to Withdraw Consent. If you have given consent for us to process your personal data, you have the right to withdraw it at any time, free of charge, for example, if you want to opt-out of marketing messages.
· Right to Lodge a Complaint. You have the right to lodge a complaint with the competent data protection authority. If you reside in the European Economic Area (EEA), you can visit this website for a list of local data protection authorities (https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm) .
12.2 How to Exercise Your Rights
You can make a request to exercise any of these rights concerning your personal data by sending a request to our privacy team using the information described in the "Contact Us" section.
For your privacy and security, at our discretion, we may ask you to prove your identity before providing the requested information.
13. Changes and Modifications
We may modify this Privacy Policy at any time. If we make changes to this Policy, we will publish an updated version on this website, application, and/or service. By using our services, you will be asked to review and accept our Privacy Policy. This way, we can record your acceptance and notify you of any future changes to this Privacy Policy.
The last published version of the Terms and Conditions of Website Use is from May 1, 2023.
14. Contact Us
You can request a copy of your personal data, unsubscribe from our email list, request the deletion of your data, exercise any of your rights, or ask any questions about the privacy of your data using the following information:
14.1 Use of the Contact Form:
Use the contact form on our website https://ceramicconnection.com/en/contact-us
14.2 Call Us or Send an Email:
Contact us at:
· Phone +34 623 240 148
14.3 Write to:
CERAMIC CONNECTION SHOP S.L.
Avenida Mediterráneo, 138
12200 Onda
(Castellón) - España