Premium Delivery Service

• Each production batch may vary slightly in tone and finish.
• Photos may not accurately represent the true color.
• By viewing the sample at home, you can check how it matches your surroundings.
• You will appreciate the texture, gloss, and quality of the material.

• Samples larger than 30 cm will be sent cut (max. 20x20 cm).
• The cutting is done manually, so edges may be uneven.
• The goal is to show the colour, texture, and finish.
• Returns are not accepted for samples with small imperfections on the edges.
• For special products such as skirting boards, mosaics, natural stones or handmade clays, the sample is not free.
• If you need a sample in the full format, you can order 1 box or 1 unit of any of our products.

• Samples are free of charge. Only shipping costs are paid.
• For high-priced products, samples have a cost ranging from €1 to €3 depending on the product.
• Shipping is carried out by courier to the indicated address.
• Delivery time in Spain: 2-3 working days (except for remote or island areas where delivery may take longer).
• Delivery time in Europe: 3-7 working days.
• You will receive a tracking number by email.
• Maximum of 8 samples per order. If you need more, please place multiple orders.
• Only one sample per model is allowed.

1. Go to the product page.
2. Click on “ORDER SAMPLE”.
3. Repeat if you want to add more products.
4. Complete the order.

You can write to us at info@ceramicconnection.es and we will respond as soon as possible.

• Products showing their price per m² are sold by boxes, and one box is not always equal to one square meter. Quantities are rounded to full boxes during the purchase process.
• The technical specifications of each product are shown on the product sheet.
• For questions about the process, you can contact us by phone or WhatsApp at +34 647 145 062 or by email at atencion.es@ceramicconnection.es
• Availability: all our products are usually in stock, but some items may be temporarily out of stock. It is recommended to check availability on the product sheet and, in case of doubt, contact customer service.

• Delivery times vary by product. Each product sheet shows the estimated delivery time.
• Delivery times are approximate and ultimately depend on the logistics management of the carrier and coordination with the customer.
• During Christmas (December 24 to January 7) and August, delivery times may be extended due to logistics staff holidays.

• The transport company must arrange the delivery time with the customer.
• Orders are delivered by platform truck with a pallet jack. They will be delivered at street level, as close to the entrance as possible.
• Upon receiving the order, check that the material has arrived correctly. Inspect the pallet for any damage. It is very important to take photos of the pallet before unpacking and of any defects found. Any incident should be noted on the delivery slip to process the claim.
• It is highly recommended to take photos or videos of the order at the time of delivery, even if it appears in good condition, as handling during transport may cause damage. This will help in any future claim process if needed.

• In case of breakage or damage during transport, it must be noted on the delivery slip at the time of receipt. If the damage is significant, it is recommended to refuse the goods. Ceramic Connection will immediately send a replacement.
• The goods must be checked before handling. You have 48 hours to report hidden damage caused during transport.
• Photos or videos of the issue must be provided before any handling.
• Once the claim is processed, if applicable, Ceramic Connection will arrange collection with the transport company.